Frequently asked questions

Is Balnceo free?+

Yes. Free includes room finalization for up to 6 players, limited settlement history, a Balnceo watermark on shared results, unlimited bankroll entries, debts tracking, basic analytics and 5 AI operations per month.

What do paid plans give me?+

Individual Pro ($5.99/mo or $49.99/yr) unlocks unlimited AI (room descriptions, history import, card OCR, full AI coach reports) and advanced analytics. Host Pro ($12.99/mo or $99/yr) adds up to 12 players per room, full settlement history, no watermark and co-host controls. Club ($29/mo) includes Host Pro tools and priority support. Every new account gets a 7-day Pro trial automatically.

What counts as an AI operation?+

Anything the AI does for you: generating a room description, importing history from a screenshot or text, OCR-ing card photos, and Coach analyses. Free is 5/month; Individual Pro and Host Pro are unlimited.

Can I cancel anytime?+

Open the Subscription screen to reach your subscription provider's settings. Cancellation is completed in App Store, Google Play or the legacy web billing portal; access normally continues until the current paid period ends.

Which games can I track?+

Balnceo is built for poker — cash, MTT and home games — with bankroll, debts, live rooms and an AI coach. You can tag any session for deeper filtering.

Does it support multiple currencies?+

Yes — USD, EUR, UAH, PLN and more. Everything converts to your base currency for analytics.

Can I share a live cash game?+

Yes. Each room has a hard-to-guess share link. Anyone with the link can open the guest view without an account and see the fields allowed by the room's visibility settings; players request buy-ins and cash-outs, and the host approves them.

Is my data secure?+

Personal entries and debts are scoped to your account by row-level security. Room owners, approved participants and anyone holding a room's share link can see only the fields allowed by that room's visibility settings.